While Aircooled Haus makes every effort to insure each product we sell is the highest quality, mistakes do happen. Parts can get lost or damaged in shipping or QC issues slip past us. We are human after all. Our return/replacement policy is as follows: Aircooled Haus has a 10 day return policy, which means you have 10 days after receiving your items to request a return for damaged, missing or incorrect items. We do not accept returns for ordering the wrong item or changing your mind. Please make sure you are ordering the correct part for your vehicle and if giving as a gift, that the person you are buying for wants the item. Aircooled Haus reserves the right to refuse any returns for non damaged or incorrectly ordered items. All refunds or exchanges will be at the discretion of Aircooled Haus.
To be eligible for a return, you must contact us at parts@aircooledhaus.com within 10 days of receipt of the item. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, refunds will not be issued and return shipping will be the customers responsibility.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. This must be done within 10 days of receipt. Returns must be received within 10 days of issuance of an RMA. Aircooled Haus will determine return shipping method at its discretion.
Special Order Items.
Custom or special order items cannot be returned for any reason other than damage in transport. Aircooled Haus will decide to refund or replace damaged custom orders at it’s discretion.
Items lost in transit.
Aircooled Haus reserves the right to decide whether to replace or refund items lost in transit.
Stolen Items.
It is the customers responsibility to insure the address given is secure against damage or theft and able to receive shipments. Aircooled Haus is not responsible for damage or theft of items once delivered by the carrier to the address given by the customer.
Fitment.
Aircooled Haus only guarantees fitment for U.S. destination vehicles and the years specified. We cannot guarantee fitment for vehicles destined for or assembled in markets outside of the U.S. such as Mexico or Brazil. Please be 100% sure that the parts you are ordering correctly correspond to the U.S. YOM you are ordering. Aircooled Haus reserves the right to refuse return for fitment issues for vehicles not specified in the order description. We will make every effort to work with customers to insure fitment, but in the end it is the customers responsibility to insure what parts will interchange and/or fit their vehicle.